DELIVERY

Processing time
We usually require around 1-2 business days to prepare an order for shipping. Orders received on a Friday will be processed the following week.
Local Delivery
We offer SingPost Normal Postage / Registered Article for deliveries within Singapore. Larger items will be delivered to your doorstep via our courier partner. Delivery typically takes around 2-3 business days. A tracking number will be provided if you have selected delivery options that are trackable. We will not be liable for any lost package sent via non-trackable options.
International Shipping
We deliver with SingPost Registered Article for all international orders. A tracking number will be provided. Please note that the transit time for each region may vary.
• Asia Pacific: 3-10 days
• UK, Europe: 4-9 days
• Canada, USA: 6-12 days
Taxes
All taxes such as GST or VAT that may be charged by the destination country shall be borne by the buyer.
Tracking
You may track your shipment status via SingPost website. Tracking information may take up to 24 hours to appear. Please note that tracking updates may not be available depending on the destination post office.
If you have any queries, please drop us an e-mail at purr@purrballs.sg